CM
Công khai
Không cần xác thực
6 công cụ
15 lượt gọi

Customer Support & SLA Metrics

Measure customer service response, resolution, first-contact resolution, satisfaction, agent ticket workload, SLA compliance and backlog from user-entered aggregate counts. No login/key; does not fetch email, tickets or private conversations.

https://customer-support-sla-m2ajxidxel0n.apitomcp.app/
Tương thích với
ChatGPTChatGPT
ClaudeClaude
CodexCodex
CursorCursor
Claude Code
Claude Code
Visual Studio CodeVS Code
AntigravityAntigravity

Kết nối với server này

Hướng dẫn thiết lập theo từng nền tảng cho AI client của bạn.

ChatGPT

· Kết nối tùy chỉnh

Thêm trong phần Cài đặt ChatGPT

Server này không yêu cầu xác thực. Thêm URL vào ChatGPT để bắt đầu dùng công cụ ngay.

Có thể dùng ngay
Hướng dẫn từng bước
  1. 1Mở chatgpt.com → chọn ảnh hồ sơ → Cài đặt.
  2. 2Mở mục “Kết nối” (hoặc “Ứng dụng đã kết nối”).
  3. 3Chọn “Thêm kết nối” → chọn “MCP Server”.
  4. 4Paste the endpoint URL: https://customer-support-sla-m2ajxidxel0n.apitomcp.app/
  5. 5Chọn Lưu. Các công cụ sẽ xuất hiện trong khung soạn tin nhắn (biểu tượng 🔧).
URL endpoint
https://customer-support-sla-m2ajxidxel0n.apitomcp.app/

Công cụ khả dụng

6

calculate_average_first_response_hours

Đọc

Average first-response time in hours from sum of first response delays and ticket count. Returns ordered result and numeric_result arrays; all outputs must be finite. Values are estimates, with up to 10 significant digits; monetary rounding is left to the caller.

calculate_first_contact_resolution_rate

Đọc

Percent customer issues solved on the first contact attempt. Input rule: resolved_first_contact <= resolved_tickets. Returns ordered result and numeric_result arrays; all outputs must be finite. Values are estimates, with up to 10 significant digits; monetary rounding is left to the caller.

calculate_customer_satisfaction

Đọc

CSAT score percentage as positive survey responses divided by returned surveys. Input rule: positive_responses <= survey_responses. Returns ordered result and numeric_result arrays; all outputs must be finite. Values are estimates, with up to 10 significant digits; monetary rounding is left to the caller.

calculate_sla_compliance

Đọc

Percent support tickets handled within SLA time among eligible tickets. Input rule: tickets_within_sla <= eligible_tickets. Returns ordered result and numeric_result arrays; all outputs must be finite. Values are estimates, with up to 10 significant digits; monetary rounding is left to the caller.

calculate_net_ticket_backlog

Đọc

Remaining support backlog = initial open + new incoming - tickets resolved during period. Input rule: resolved_tickets <= initial_open_tickets+new_tickets. Returns ordered result and numeric_result arrays; all outputs must be finite. Values are estimates, with up to 10 significant digits; monetary rounding is left to the caller.

calculate_support_agent_throughput

Đọc

Mean tickets handled by agent within a shift/day. Returns ordered result and numeric_result arrays; all outputs must be finite. Values are estimates, with up to 10 significant digits; monetary rounding is left to the caller.